FAQs
I Read Your Policies & Want To Book, But I Still Have Questions. How Can I Get Them Answered?

  • We Offer A 15-Minute Free Consultation To Address Any Questions Or Concerns You May Have Before Booking. This Service Is Perfect For Clarifying Policies, Exploring Options, Or Ensuring Your Trip Meets Your Expectations. Simply Find The "15-Minute FREE Consultation" Option On Our Home Page Or Contact Us Directly To Schedule Your Consultation!
Do I Need To Pay Any Fees Before You Assist With Our Vacation Planning?

  • Yes, A Planning Package Fee Is Required Before We Begin Assisting With Your Vacation Planning. Our Planning Packages Are Designed To Compensate For The Time Invested In Planning, Booking & Researching; Provide Access To Our Expertise; Handle Payment Processing & Management; & Offer Real-Time Support Before & During Your Vacation. By Purchasing A Planning Package, You Gain Access To Our Professional Services, Ensuring A Well-Organized & Enjoyable Travel Experience. We Take Pride In Offering Exceptional Service & Will Strive To Address Any Dissatisfaction Promptly.
Are The Fees Refundable?

  • All Kencations Planning Package Fees Are Final. If You Cancel, Book Elsewhere, Or Stop The Process After Payment, The Fee Is Non-Refundable & Cannot Be Transferred. It Must Be Paid Before We Begin Assisting With Your Trip.
How Do I Get Started With The Onboarding Process?

  • To Begin The Booking Process, Complete The Custom Inquiry Form To Provide The Necessary Details For Your Request. Once Confirmed, A Kencations Representative Will Contact You Within 3-5 Business Days To Confirm Your Request Details & Explain The Next Steps. You Will Be Advised Which Planning Package Or Add-Ons Are Necessary To Purchase In Order To Start The Onboarding Process At www.kecations.com. Custom Quotes Will Be Sent Via Email From KencationsSpecialist@gmail.com On The Agreed-Upon Date Once Payment & Booking Are Confirmed.
After My Payment Is Confirmed, How Long Does The Process Take?

  • Typically, All Proposals Are Sent Via Email Approximately One Week Following Payment Of The Invoice. Clients Should Anticipate Receiving Proposals Accompanied By A Comprehensive Itinerary, Reflecting The Initial Requests Made During The Consultation. Following The Initial Round of Proposals, Clients Are Entitled To Make One Request For Modifications.
What If I Need My Proposals Sent Over ASAP?

  • If You Require Proposals To Be Sent Overnight Or On A Rush Basis, You Must Add The Corresponding Service/Package Based On The Number Of Guests In Your Group Or Party.
  • Once You Receive Your Quote, You Have 7 Days To Request Adjustments Or Changes. After This Period, The Quote Will Expire. If Your Quote Expires After The 7-Day Adjustment Period, A Reinstatement Fee Of $25 (Or $50 For Multi-Destination/Complex Itineraries) Will Be Required. This Fee Covers Checking Current Prices & Updating Proposals. Reinstated Quotes Are Subject To Availability & New Pricing. If Not Booked Within The Given Timeframe, The Proposal Will Expire Again, Requiring Repurchase Of The Planning Package For Further Assistance.
How Can I Request Kencations To Create A Personalized Vacation Package For Me?

  • To Have Kencations Travel Agency Plan A Personalized Vacation Package For You, Please Visit Our Website To Complete The "Custom Vacation Inquiry" Form. A Kencations Representative Will Reach Out Within 3-5 Business Days To Confirm The Details Of Your Request.
Will I Pay More Booking Through Kencations Travel Agency Compared To Using Booking.com, Expedia.com, Or Other Online Travel Platforms?

  • Booking Through Kencations Travel Agency Does Not Necessarily Mean Paying More Compared To Platforms Like Booking.com Or Expedia.com. In Fact, Our Services Offer Significant Value That Can Enhance Your Travel Experience.
  • By Choosing Kencations, You Benefit From Personalized Travel Planning Tailored To Your Preferences, Access To Exclusive Deals & Promotions Not Always Available Online, & Expert Guidance To Navigate Complex Travel Arrangements, Saving You Time And Reducing Stress.

  • Additionally, We Provide Support In Case Of Unexpected Changes Or Issues During Your Trip, Ensuring Peace Of Mind Throughout Your Journey. While Online Platforms May Appear To Offer Lower Prices, They Often Come With Hidden Costs & Lack The Personalized Service That Kencations Provides. Our Goal Is To Deliver A Seamless & Enjoyable Travel Experience, Offering Value Beyond Just The Initial Booking Price.

If I Book With Kencations, When Would My Final Payment Be Due?

  • Final Payments For Vacation Packages That Include Flights Are Typically Required 45 To 60 Days Before The Selected Departure Date. Please Note, There Will Be No Extensions On Final Payment Dates.
What If I Have More Than 2 Guests In My Girlfriends' Getaway or Men's Escape Package?

  • Upon Completing The Custom Vacation Inquiry Form, A Kencations Representative Will Reach Out To Confirm The Details Of Your Request. For 1-2 Guests, You Can Book The Package For Only $100. For 3 Or More Guests, The Price Will Vary As Listed On The Package Rate, And A Representative Will Send You A New Invoice With The Updated Price Once The Details Of The Reservation Are Confirmed. 
  • If You Purchase The $100 Package And Have More Than 2 Guests, A New Invoice Will Be Sent To Pay The Difference.
Can I Book Add-On Services Through Kencations Travel Agency?

  • At Kencations Travel Agency, We Offer A Variety Of Add-On Services To Enhance Your Travel Experience, Including Excursions, Activities, Transportation & More. These Add-Ons Are Available For Purchase Only When Booked In Conjunction With Another Service Package. 
  • This Approach Allows Us To Provide A Comprehensive Travel Solution Tailored To Your Needs. By Bundling Your Add-On Services With A Primary Package, You Benefit From Streamlined Planning, Exclusive Deals & Expert Guidance Throughout Your Journey. This Method Ensures A Seamless Experience, Allowing You To Focus On Enjoying Your Trip While We Handle The Details.
What If I Have A Large Group Booking?

  • Kencations Travel Agency Offers Group Bookings. We Specialize In Tailored Travel Solutions For Groups, Ensuring A Seamless Experience For All Participants.

  • To Initiate A Group Booking, Please Visit Our Website To Complete The Inquiry Form & Purchase The Appropriate Vacation Package. A Kencations Representative Will Reach Out Within 3-5 Business Days To Confirm The Details Of Your Request.

Can Kencations Book Flights?

  • Kencations Travel Agency Does Not Book Flights Individually. We Only Book Flights As Part Of A Vacation Package Where Flights Are Included In The Service. 
Can Kencations Book Excursions/ Activities Or Assist With Custom Itinerary Planning If I Already Have My Flights & Hotel?

  • Yes, Kencations Travel Agency Can Book Excursions, Activities, Add Restaurants, Tours, & Assist With Custom Itinerary Planning. You Will Need To Purchase The Appropriate Planning Package For Your Needs & Expect For A Kencations Representative To Contact You Within 3-5 Business Days.
Do I Have To Submit A Credit Card Authorization Form To Finalize My Booking?

  • To Confirm & Secure Any Vacation With Kencations, Clients Are Required To Submit A Credit Card Authorization Form, Granting Permission To Use Their Card Information For Booking. Clients Must Also Provide A Current Photocopy Of Their ID To Our Email At kencationsspecialist@gmail.com. After Payment, Clients Will Receive A Receipt & A Copy Of Their Final Itinerary.
How Can I Make Payments On My Reservation After It Has Been Booked & Confirmed?

  • Customers Can Make Payments Of Any Amount At Any Time Before The Final Payment Deadline, As Long As The Balance Is Paid In Full By The Scheduled Date. To Make A Payment, Simply Notify Us Via Text Or Email Of The Desired Amount, & We Will Provide A New Credit Card Authorization Form For Each Transaction.
  • After Each Payment, Clients Will Receive An Updated Receipt.
Does Kencations Provide Passport Services?

  • Yes, Kencations Offers Passport Services. If You Need A New Passport Or To Renew An Existing One, Please Complete The Passport Inquiry Form & Purchase The Appropriate Passport Service. A Kencations Representative Will Contact You Within 3-5 Business Days To Confirm The Details Of Your Request.
How Can I Book Or Inquire About Concierge Services With Kencations?

  • Enhance Your Travel Experience With Our Concierge Services, Available As An Add-On For Packages Where Concierge Services Are Not Already Included. This Service Is Not Offered Individually. 
  • Please Note That A Non-Refundable Concierge Fee Is Required Before We Begin Assisting With Your Trip. The Fee Varies Based On Party Size And Is Separate From Any Package Purchases.
Will Kencations Assist With My Destination Wedding Planning?

  • To Begin Planning Your Destination Wedding, Complete The "Destination Wedding Inquiry" Form On Our Website & Purchase The Package. A Kencations Representative Will Reach Out Within 3-5 Business Days. 
  • If You Are Planning For Fewer Than 100 Guests, You Will Receive An Updated Invoice Reflecting The New Guest Count. Please Ensure All Information Is Accurate To Ensure The Best Assistance With Your Wedding Details.
  • Our Destination Wedding Planning Service Includes:
    • Resort Suggestions Tailored To Your Chosen Destination.
    • A Custom Wedding RSVP Website Featuring All Wedding & Booking Details.
    • A Shared Spreadsheet For Deposit Tracking, Booking Numbers, & Group Codes (If Applicable).
    • Dedicated Travel Support For Your Wedding Guests & Wedding Party.
    • Accommodation Bookings For Your Guests.
    • Complimentary Honeymoon Planning.

  • While We Are Not Wedding Planners, We Excel At Coordinating Seamless Travel Arrangements. Should You Require Assistance With Event-Specific Planning, You’ll Be Paired With An On-Site Wedding Planning Team.

  • Bachelor & Bachelorette Trip Planning Is Available For An Additional Fee.

How Can I Purchase Concert, Sporting Event, Theatre, Comedy Show, or Live Event Tickets Through Kencations?

  • You Can Purchase Your Tickets Directly On Our Website Or Use Any Of The QR Codes Posted On Our Social Media Platforms. You Can Also Reach Out To Us Directly Via Email Or Text Messaging To Purchase Your Tickets.
What If I Don’t See A Service I Want To Inquire About?

  • If You Don’t See A Service You’re Interested In, Feel Free To Contact Us Via Email, Text Messaging, Or By Using Any Of The "Contact Us" Buttons On Our Website. A Kencations Representative Will Reach Out To You Within 3-5 Business Days.
How Does The Referral Program Work?

  • If You Refer Someone To Kencations, They Will Need To Enter Your Name As The Person Who Referred Them. Once Their Reservation Is Paid In Full, You Will Receive 50% Off Your Next Vacation Package. A Promo Code Will Be Emailed To You For Use During Your Next Purchase.
How Long Do I Have To Reuse My Referral Promo Code After Receiving It?

  • You Have 6 Months From The Date You Receive The Referral Promo Code To Use It On Your Next Purchase. Be Sure To Check The Terms And Conditions For Any Specific Time Limits.